CANCELLATION POLICY AGREEMENT
Your appointments and convenience are of high importance to us. We understand that at times unexpected circumstances may require schedule adjustments. If you need to cancel or reschedule an appointment, we require that you provide at least 24 hours notice.
A cancellation or request to reschedule, for any type of reason, made less than 24 hours in advance will invoke a cancellation fee. The amount charged will be equal to 50% of the booked services.
No-show and no-call will result in a charge of 100% of the service amount and any other appointment will require full prepayment.
We ask that you text 24 hours prior to your appointment to cancel to avoid cancellation fee charges. If you have to cancel within this period, please let us know as soon as possible. Please understand that if you fail to cancel with enough notice in advance, we miss out on an opportunity to fill that time slot, and our standby clients miss the chance to receive our services.
We will contact you via text or email a day before your appointment to remind you and confirm your appointment. If we are unable to get a confirmation from you, we will free up the allotted time slot to make way for clients on our waiting list.